CERKACHAT

Privacy Statement

At Cerka, your privacy is a top priority.
We are committed to maintaining a high standard of protection for all personal data we handle.
We have created this Privacy Policy to clearly explain how we collect, use, share, and manage your personal information.

1. Collection and Use of Personal Data

"Personal data" refers to any information that can directly or indirectly identify an individual — such as names, images, identification numbers, contact details, IP addresses, user selections, or behavioral data.

Processing of personal data includes all actions related to handling such data — collection, storage, registration.

We only processes personal data for clearly defined and legitimate purposes. This includes enabling the functionality of our services, communicating with users, providing support, and improving our products through marketing analysis and feature development.

We also use personal data in aggregated form to analyze user behavior on our platform and improve content relevance and performance.

To ensure data security, Cerka has implemented strong technical and organizational safeguards designed to prevent unauthorized access, alteration, or destruction of personal information.

2. Commitment to Privacy

To uphold your privacy, we follow these principles:

We clearly define the purpose of data collection at or before the time of collection.

We collect and use personal information solely to fulfill the purposes we’ve specified, or for closely related uses, unless further consent is obtained or required by law.

We gather anonymous data about visitors interacting with the Cerka chat client. This data is not linked to any identifiable person or their network.

We retain personal data only as long as necessary to meet its intended purpose.

All personal data is collected lawfully, fairly, and, where applicable, with the knowledge or consent of the individual.

We ensure the data is relevant, accurate, and up-to-date for its intended use.

We take appropriate steps to secure personal information against unauthorized access, loss, theft, or misuse.

We provide transparent information to our users about how their personal data is handled.

3. GDPR Compliance

Cerka fully adheres to the requirements of the General Data Protection Regulation (GDPR), which provides individuals with the right to access, correct, or request the deletion of their personal data, as well as to give or withdraw consent regarding data collection.

4. Sharing and Disclosure of Personal Data

Cerka may engage trusted third-party service providers to carry out services on our behalf, including IT support, marketing assistance, press distribution, or statistical analysis. In such cases, these partners may have limited access to personal data strictly for the purpose of performing their tasks.

All third-party vendors must sign binding agreements with Cerka, ensuring they uphold the same high standards of data protection.

In some circumstances, Cerka may be legally required to disclose personal data — for example, to government authorities during a criminal investigation or under a lawful court order. Outside of these specific scenarios, Cerka does not share personal data with third parties.

5. Chatbox Cookies and IP Address Handling

The Cerka chatbox — implemented on customer websites — uses cookies, but strictly for operational purposes:

Cookies are essential to ensure chat functionality, allowing conversations and sessions to persist across different website visits or page loads.

By default, cookies expire after 24 hours and are refreshed upon return visits to the website.

Each cookie links a user to a unique chat session. If the session contains messages, it is stored 24 hours (unless deleted by a site admin). Otherwise, it expires 24 hours after the last visit.

These cookies are not used for behavioral tracking. Their only function is to manage user sessions for chat purposes.

IP addresses are stored within the session on the server side. If the user leaves without engaging in chat, the session — and the IP address — are automatically removed after 24 hours.

If a user initiates a chat, the IP address is retained 24 hours. Law requires us to log such IPs for at least one year in case of legal inquiries. Additionally, we retain them for longer periods as part of anti-abuse mechanisms to detect and prevent spam and bot attacks, which are essential to maintaining the quality and reliability of the Cerka service.

Our website may contain links to third-party websites or services. Cerka is not responsible for the privacy policies or practices of these external sites.

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Cerka strictly prohibits any form of inappropriate or unlawful content. This includes, but is not limited to, offensive language, pornography, threats, or any other content that may be considered abusive, harmful, or in violation of applicable laws.

Users who engage in such activities will be subject to account suspension or permanent removal.

Cerka reserves the right to review and take action against any violations. Confirmed offenders will be removed within 24 hours of detection.